Reference

Privacy Policy for Your wsbos Account

Your account starts with clear data rules for DANA, OVO, GoPay, QRIS, device sessions, and game activity such as Live Roulette, Aviator, and Fish Hunter.

DANA data rulesQRIS record checksCookie choicesAccount privacy requests
wsbos Privacy Policy for Your wsbos Account
CONTACT ROUTES

Three Routes for Privacy Requests

Fast privacy help matters when a payment receipt, login alert, or profile detail looks wrong.

Live chat privacy queue Reach us through live chat from 09:00 to 01:00 WIB. Choose the privacy request label, confirm your registered mobile number, and we will check recent login, cookie, or wallet records tied to your account.
WhatsApp account check Send a privacy request through WhatsApp using the number shown after login. We may ask for the last four digits of your DANA, OVO, GoPay, or QRIS reference before changing any profile data.
Email record request Email works for longer privacy requests such as data copies, correction requests, or closure questions. Use the same address linked to your account and include one clear request so our team can answer without delays.
ACCOUNT CONTROLS

Six Controls Behind Your Account Data

We handle privacy as part of account operations, not as a separate promise on a static page.

Profile data capture

When you join, we ask for the details needed to create and protect your account. We use your mobile number, name, and login credentials to identify you before changing privacy settings or wallet records.

Payment record handling

DANA, OVO, GoPay, and QRIS references are stored as transaction markers. We use them to match deposits, check withdrawals, and investigate disputed activity without giving every support agent full wallet access.

Cookie and session use

Cookies help us keep your session active, remember language settings, and detect unusual sign-in patterns. You can clear browser cookies, but a fresh login may be needed before Live Roulette or Aviator opens again.

Device security checks

We record device type, browser, and sign-in time so you can spot activity that is not yours. Open Profile > Security > Active Sessions and ask support to close a session you do not recognise.

Retention and deletion

We keep account and payment records only for the period needed for wallet checks, dispute handling, and legal duties. When removal is allowed, we separate closure steps from withdrawal verification to protect your balance.

Correction requests

If your name, mobile number, or payment reference is wrong, contact us before creating another account. We may ask for a masked QRIS receipt or wallet timestamp to confirm the change safely.

Privacy Policy Questions Before You Join

Before you create an account, you should know how privacy requests work in real account situations. The answers below cover data we collect, payment records we keep, cookie use, device checks, and how to contact us. If your question involves a specific DANA, OVO, GoPay, or QRIS transaction, keep the timestamp ready so we can find the correct record.

We collect the details needed to open and protect your account, such as name, mobile number, login credentials, device data, and payment references. We use them for verification, wallet matching, security checks, and privacy requests.

We store payment references, timestamps, and status markers so your deposits and withdrawals can be matched to your account. We do not need your full wallet access to check a transaction or answer a privacy request.

Yes. Contact live chat, WhatsApp, or email with your registered mobile number and the exact field that needs correction. For payment-related changes, we may ask for a masked receipt or wallet timestamp.

You can ask us to close your account and remove data where local law permits. Some payment, security, or dispute records may need to stay for a required period before they can be removed.

Cookies keep your session active, remember basic settings, and help us detect unusual login behaviour. If you clear cookies, you may need to sign in again before opening Live Roulette, Aviator, or Fish Hunter.

Go to Profile > Security > Active Sessions after you log in. If you see a device or time you do not recognise, contact support from 09:00 to 01:00 WIB and ask us to close that session.

Use live chat, WhatsApp, or email from the contact area after login. Privacy requests from Bandung are handled the same way as other Indonesia account requests, with identity checks before any data is changed.